Taking a Screenshot
When you request help from Classkick via email or live chat, we may ask you to take a picture of your screen and share it with us. This helps us see what you're seeing and better understand your issue.
You can do this with the built-in features of your device's operating system or downloaded software.
Press Alt + the Print Screen key, usually located in the top-right of your keyboard. If you'd like to capture the whole desktop rather than just your browser, press the Print Screen key without pressing Alt.
Open Microsoft Paint by going to Start > Programs > Accessories.
Press Ctrl + V to paste the screenshot into Paint.
Open the File menu, and select Save as.
Name the file, select .jpeg as the file format, and save the file to your desktop.
Note: If you're using Windows Vista or Windows 7, you can use the built-in Snipping Tool (Located in: Start > Accessories > Snipping Tool).
Press Command + Shift + 4 and capture the area with the crosshairs.
The screenshot saves to your desktop as 'screenshot date time.jpg.'
Note: If you're using Mac 9.x or below, then press Command + Shift + 3. This will create a file on your desktop (usually called 'picture1.png').
Press and hold the Home button and the Sleep/Lock button (on the top of the iPad) simultaneously.
You should see the screen flash when your screenshot is successfully saved.
Your screenshot will save to the Camera Roll.
Take a screenshot: Press Ctrl + switch window (or Ctrl + F5)
The screen will briefly flash white and a notification to confirm its success will follow.
All screenshots are saved as .PNG files and stored in the Downloads folder.
Send Us the Screenshot
In an open live chat, send your Advisor a screenshot in the conversation by following these steps:
In the bottom-left corner of the chat window, click Options.
Click Upload File.
Select the file to send.
Your Advisor will receive the screenshot.
Attach the screenshot to an email reply, or email it separately to email@example.com with an explanation of the issue.